How Ellumen replaced licensing confusion with a proactive Microsoft partner.
With one IT manager supporting 200 employees across the U.S. and Canada, Ellumen needed more than a reseller. They needed a partner who could simplify Microsoft licensing, reduce spend, and unlock modernization.
Ellumen is a federal contracting company focused on providing advanced solutions for government healthcare agencies. Based in Silver Spring, Maryland, the company supports 200 employees and distributed endpoints across North America — all backed by a lean IT function of one.
Enterprise complexity, without an enterprise-sized IT team.
Ellumen faced significant complexity managing Microsoft licensing and understanding true coverage. As a one-person IT function, Mike Li, IT Manager at Ellumen, struggled with overlapping licenses and high costs from buying direct.
Supporting 200 remote endpoints across the U.S. and Canada added another technical hurdle — one that couldn't be solved with a massive budget or additional headcount. The traditional vendor model offered little follow-up, leaving the organization reactive rather than proactive on renewals, modernization, and day-to-day support.
"Microsoft licensing had become a monster. I needed clarity — not another reseller trying to close a deal."
TrustedTech brought licensing expertise, proactive support, and room to modernize.
Instead of acting like a transactional reseller, TrustedTech helped Ellumen align licensing to real business needs, open direct lines to specialists, and use included support hours to move forward on strategic projects.
- Licensing reviewed and aligned to actual coverage — not overlap
- Direct access to certified specialists for SQL and Windows Server questions
- Monthly account management follow-ups to plan ahead of renewals
- Included support hours that reduced pressure on Ellumen's budget
- A partner relationship focused on long-term outcomes, not single transactions
TrustedTech is my preferred channel. Their support has been a tremendous help, allowing me to focus on implementing solutions rather than just trying to understand the licenses.
Financial wins, faster answers, and room to modernize.
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Faster resolutions
Direct access to licensing experts provided immediate clarity on complex SQL and server issues — questions that once consumed internal time can now be answered in a single call.
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Cost efficiency
Ellumen saved 30% immediately on Microsoft licensing and achieved 50% total savings on Microsoft Support compared to buying direct.
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Proactive support
Monthly follow-ups from a dedicated account manager keep licensing optimized and aligned with Ellumen's project pipeline — no more renewal surprises.
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Innovation freedom
Proactive support hours uncovered inside the optimized agreement gave the team the bandwidth to move forward with Microsoft Intune for modern endpoint management.
Company at a Glance
From transactional vendor to strategic partner.
Ellumen's transition to TrustedTech replaced a "monster" of licensing confusion with expert-led clarity. By shifting from a generic reseller to a proactive partner, they gained the financial and technical bandwidth to modernize their infrastructure.
With TrustedTech, Ellumen has a reliable channel that prioritizes their long-term success over simple transactions — and the support model to keep scaling without scaling their IT headcount.
Simplify your Microsoft licensing. Reduce support costs.
Talk to a TrustedTech specialist and get clarity on licensing, support, and optimization — usually within 30 minutes during business hours.
