BRIX Holdings Case Study — TrustedTech
Customer Case Study

How BRIX Holdings replaced three Microsoft relationships with one trusted partner.

BRIX Holdings managed its Microsoft environment across separate providers, support channels, and billing contacts, with no single resource to call when something came up. Consolidating with TrustedTech cut Azure costs by an estimated $500 to $1,000 a month and gave the company one team to call for licensing, Azure, and support.

Industry Restaurants
Size 44 Employees
Headquarters Dallas, TX
Service Microsoft CSP Licensing
$500–$1,000
Monthly savings
3 → 1
Microsoft relationships consolidated
Responsive
Expert support when needed

BRIX Holdings is a multi-brand franchising company that grows food service brands into nationally and internationally recognized chains, headquartered in Dallas, Texas.


The Challenge

A fragmented Microsoft environment left BRIX Holdings without one resource to trust.

BRIX Holdings didn't have a central point of contact for its Microsoft environment. Licensing, Azure services, and support were spread across multiple providers, which meant separate relationships, separate support channels, and separate billing contacts. When questions came up, finding answers often meant navigating several organizations instead of working with one trusted resource.

The company was also looking for more knowledgeable, more responsive Microsoft support. Whether the issue involved Azure, applications, or broader IT initiatives, BRIX Holdings needed a partner that could provide timely guidance and simplify how its Microsoft environment was managed.

"The plus side is that with TrustedTech, I have one central contact for all services. Before, I had three."

Randall Durham, Manager of Corporate IT and Operations, BRIX Holdings
The Solution

One partner for Microsoft licensing, Azure, and support.

Rather than keep juggling several Microsoft-related relationships, BRIX Holdings consolidated its Microsoft environment under TrustedTech. The move gave the company a single point of contact for licensing, Azure, support, and ongoing guidance, replacing the fragmented setup that had made Microsoft management harder than it needed to be.

TrustedTech also guided the company through an Azure subscription transition, helping identify unnecessary overhead and opportunities to cut costs. Throughout the process, TrustedTech kept communication clear and was there with support whenever questions came up, letting BRIX Holdings move through the transition with confidence.

  • Single point of contact for licensing, Azure, and support
  • Guided Azure subscription transition with minimal disruption
  • Identified unnecessary Azure overhead and cost-saving opportunities
  • Clear, ongoing communication throughout the transition
  • Responsive answers to Microsoft, cloud, and application questions
Randall Durham, Manager of Corporate IT and Operations at BRIX Holdings

The Azure team was really good about keeping in touch as we worked through the transition of moving it from one subscription to another. So that was fairly painless.

Randall Durham · Manager of Corporate IT and Operations, BRIX Holdings
The Results

Lower costs, one point of contact, and a painless transition.

  1. Lower Azure costs

    An Azure subscription transition eliminated unnecessary overhead, saving BRIX Holdings an estimated $500 to $1,000 a month in ongoing cloud costs.

  2. One trusted resource

    BRIX Holdings replaced three separate Microsoft contacts with a single point of contact for licensing, Azure, and support.

  3. Responsive, knowledgeable support

    Prompt guidance on Microsoft, application, and cloud questions helped the team tackle issues and projects that had sat unresolved.

  4. A smooth transition

    TrustedTech kept communication clear throughout the Azure subscription move, so the switch from one provider to another went off with minimal disruption.

Company at a Glance

Company
BRIX Holdings
Industry
Restaurants
Headquarters
Dallas, Texas, USA
Team Size
44 Employees
Focus Areas
Microsoft licensing, Azure cost optimization
Why TrustedTech
One partner for licensing, Azure, and support
The Takeaway

A partner that washes away the ill will of past IT experiences.

BRIX Holdings needed more than another Microsoft vendor. The company was looking for a better way to manage its Microsoft environment and cut down on the complexity of working across multiple providers.

What began as a search for a more knowledgeable resource led to lower Azure costs, one point of contact for Microsoft services, and responsive support for ongoing IT initiatives. Today, BRIX Holdings relies on TrustedTech as its go-to resource for Microsoft guidance, support, and optimization.

Ready when you are

Juggling more than one Microsoft relationship?

Talk to a TrustedTech specialist about consolidating your Microsoft licensing, Azure, and support under one trusted team.