How Holland Management went from waiting on Microsoft support to calling TrustedTech first.

Holland Management Inc. is a family-owned organization in housing, healthcare, and property management, based in Sharon Center, Ohio. Its 650 employees focus on improving the lives of seniors through personalized care and progressive living solutions.

Slow answers from Microsoft support, and too much hands-on admin work.

Holland Management’s Microsoft environment spans nine locations. Managing distribution groups and keeping directory information current took real hands-on effort, and email security added more on top.

Updating information across roughly 250 records made the load heavier, while response times from Microsoft support left the IT team waiting. They needed faster help and a better way to run day-to-day operations.

A technical partner that answers, and scripts that handle the repetitive work.

What began as a search for more responsive Microsoft support grew into a broader relationship. Holland Management now gets licensing, cloud support, consulting sessions and professional services credits from one team, with TrustedTech handling the day-to-day.

• PowerShell-based solutions for distribution group management and other routine administrative tasks
• A repeatable process for managing blocked domains and senders across multiple Microsoft 365 tenants
• Direct access to knowledgeable technical resources for Microsoft 365 issues and projects
• Technical guidance on new technology initiatives
• Access to trusted security resources

Less manual admin, and a team that picks up.

1. Streamlined Microsoft 365 administration

   PowerShell-based solutions simplify distribution group management and other day-to-day administrative tasks.

2. More efficient email security management

   A repeatable process for managing blocked domains and senders now supports email security across multiple Microsoft 365 tenants.

3. Responsive technical support

   Direct access to knowledgeable technical resources gives the team practical guidance on Microsoft 365 issues, projects, and day-to-day administration.

4. A partner they call first

   TrustedTech has handled 70+ support cases since onboarding, and the account carries a 97% health score with a CSAT rating of “Happy.”

From waiting on Microsoft to calling the team that answers.

Holland Management started with a narrow goal: get answers faster than Microsoft support was delivering them. Meanwhile, the IT team was covering nine locations and spending real time on distribution groups, directory updates, and email security.

Today the relationship covers support, Microsoft 365 expertise, and new technology initiatives. When Holland Management needs something now, TrustedTech is the first call, and new projects go to the same team.