Nine Sites and Constant Change: Smyth Found a Support Team That Answers Fast.
Smyth's previous provider could take a day or two just to acknowledge a message. Brandon Diener already knew the TrustedTech team from an industry conference, so when it was time to switch, the decision was an easy one.
Smyth is a growing Business Services company headquartered in St. Paul, Minnesota, with about 500 employees spread across nine sites.
A slow provider, and nine sites that never stood still.
Smyth's previous provider was based in Wisconsin and slow to respond. Sometimes it took a day or two just to get an acknowledgment of a message. There was little relationship behind the account, so Brandon was mostly on his own.
That mattered because Smyth's environment kept changing. Acquisitions, plant openings, and closures meant the IT team was reacting to something new all the time, and it needed a partner who could move at the same speed.
“TrustedTech tends to be a cut above the rest. It's always a joy working with you guys.”
A team Brandon already knew, with pricing and support to match.
Brandon met the TrustedTech team at an industry conference years before Smyth became a customer, and the two stayed in touch. When the incumbent's slow responses made a switch easy to justify, TrustedTech was already a known name. Smyth came on board in 2023.
- A working relationship that started years before the contract
- Licensing priced below the other vendors Smyth evaluated side by side
- Patient, step-by-step troubleshooting, down to a full OneDrive restoration
- Real people answering, rather than “a call tree or an AI bot”
I work with a lot of support teams from various different walks of life, and all those different angles of tech. TrustedTech tends to be a cut above the rest. It's always a joy working with you guys.
Better pricing and faster answers since 2023.
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Lower licensing costs
TrustedTech came in below the other vendors Smyth evaluated in a side-by-side comparison, on top of the relationship Brandon had already built with the team.
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Thorough, responsive support
A departed employee's OneDrive was archived before the files were retrieved. JC Martinez walked Brandon through every step to restore it, then confirmed on his end that the data was safe before calling it resolved.
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Very few tickets
Brandon says “everything tends to just work,” and the team has seen very few support tickets from Smyth since onboarding in 2023.
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An active advocate
Brandon regularly recommends TrustedTech to other IT professionals in the Spiceworks and Discord communities he belongs to.
Company at a Glance
A relationship that started at a conference and held up.
Brandon's relationship with TrustedTech predates Smyth's contract. He met the team years earlier at an industry conference and stayed in touch, well before a slow, unresponsive incumbent made switching an easy call.
Since then, it has held up on both price and support. Smyth came in under competing quotes, and the team has resolved every issue Brandon has brought to them, including a tricky OneDrive restoration, without friction. For a business that keeps adding and closing sites, that steadiness is worth a lot.
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