TrustedTech Privacy Notice

— United States 

Trusted Tech Team, LLC

Effective Date: October 18, 2026

Applies to: Individuals in the United States who visit our Site, use our Services, or otherwise interact with Trusted Tech Team, LLC.

Does not apply to: Our workforce. If you are an employee, job applicant, independent contractor, officer, director, or an emergency contact or dependent of any of them, see the TrustedTech Workforce Privacy Notice — United States instead.

1. About This Notice

This Privacy Notice (“Notice”) applies to the information we collect about you when you use our website at www.trustedtechteam.com (the “Site”), our products, including our customer platform and portal (the “Platform”) and integrated software modules, and various services, such as our consulting, customer support, technical support, and data management services (collectively, our “Services”). This Notice explains your choices surrounding how we use information about you, including your rights under applicable privacy laws.

TrustedTech is a DBA and trademark of Trusted Tech Team, LLC, a Delaware limited liability company with its principal place of business at 5171 California Avenue, Suite 250, Irvine, CA 92617.

Our privacy practices are subject to the laws of the places in which we do business, so we have added region-specific terms that apply only to individuals located in certain jurisdictions, or as required by applicable law, including:

  • California, under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”);

  • Virginia, under the Virginia Consumer Data Protection Act (“VCDPA”); and

  • Other U.S. states with comparable consumer privacy laws, including Colorado, Connecticut, Texas, Oregon, Montana, Utah, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Minnesota, Maryland, Tennessee, Indiana, Kentucky, and Rhode Island.

2. Which TrustedTech Entity Is Responsible for Your Information

TrustedTech operates through several affiliated entities. The entity responsible for your personal information — and the privacy notice that applies to you — depends on your Region, which is determined by the billing or account address you provide or as specified in your applicable Sales Order.

Region

Responsible Entity

Applicable Privacy Notice

United States

Trusted Tech Team, LLC (Delaware)

This Notice

United Kingdom, Republic of Ireland, and European Union

Trusted Tech Team Limited (UK, company no. 14762212). Trusted Tech Team Limited (Ireland, company no. 822833) is our EU representative and will serve Irish and EEA customers once it begins trading

TrustedTech Privacy Notice — United Kingdom, Ireland & European Union, at www.trustedtechteam.co.uk

United Arab Emirates

Trusted Tech Team Limited (UK) until TrustedTech FZCO (DMCC licence no. DMCC-1012596) begins trading

TrustedTech Privacy Notice — United Arab Emirates, currently published at www.trustedtechteam.co.uk


If you are located in the United Kingdom, the European Union, or the United Arab Emirates, please refer to the notice applicable to your Region. This Notice governs personal information for which Trusted Tech Team, LLC is responsible.

Where we process personal information pursuant to a written agreement with a business Customer in order to provide Services to that Customer, the Customer — not TrustedTech — determines the purposes and means of that processing and controls the information. Please contact your account administrator for information regarding the personal information they control.

3. Changes to This Notice

We may update this Notice from time to time. We will post our changes to this page and encourage you to review this document when you use our Site and Services to stay informed. If we make changes that materially alter your privacy rights, we will take appropriate measures to inform you, consistent with the significance of the changes we make. If you disagree with the changes to this Notice, you should discontinue your use of the Site and Services.

4. Application of This Notice

This Notice does not apply to:

  • Third-Party Sites. Websites, apps, videos (embedded or direct links), or other content (each a “Linked Site”) to which we link that are not operated by us. Linked Sites have their own personal information collection and use practices, and we are not responsible for those practices. We encourage you to read each Linked Site’s privacy disclosures to understand how your information is processed.

  • Non-Personal Information. Our processing of information that cannot reasonably be linked to an identified or identifiable individual or household. We may process this data for any legitimate business purpose.

  • Workforce Members and Candidates. Our processing of the personal information of current or former workforce members, officers, directors, independent contractors, and job applicants, which is governed by the TrustedTech Workforce Privacy Notice — United States.

5. Collection, Use, and Sharing of Your Personal Information

The table below summarizes, by category of relationship, the personal information we typically collect about you, how we use it, and with whom we may share it. Additional detail on each category of information follows the table.

Your Relationship to TrustedTech

Information We Collect About You

Our Use of the Information

Our Sharing of the Information

Passive Website Visitor

Using analytics tools, we collect information about your visits to the Site, such as browser type and version, operating system, general location and time zone, pages viewed, time spent on pages, and on-site interactions such as clicks and scrolling. This information is generally aggregated and not linked to your identity, though a device or cookie identifier and IP address may be collected, including when you interact with our chat module.

To operate and secure the Site, understand how visitors use it, and improve its functionality and user experience.

With our analytics and advertising service providers described under Information We Automatically Collect, below. We do not sell this information for monetary consideration, but our use of certain advertising technologies may constitute “sharing” under the CCPA.

Active Website User or Prospective Customer

When you submit a form (for example, an Express Quote request, Contact Us inquiry, or Newsletter subscription), use our chat module, or email us, we collect your name, employer, job title, email address, phone number, mailing address, and the content of your inquiry or communication.

To respond to your inquiry, provide requested quotes or information, and, where you have consented, send you marketing communications, newsletters, and event invitations.

With TrustedTech personnel who need the information to respond to you, and with the service providers who support our email, CRM, and marketing platforms.

Customer or Customer Representative

Your name, contact information, billing and shipping address, employer or company information, payment and billing details, government identifiers (where needed for licensing verification), and records of the products, licenses, and services you purchase or use, together with your related communications and support history.

To fulfill and administer orders, process payments, provide customer and technical support, verify licensing eligibility, manage your account, and communicate with you about your Services.

With payment processors, software and licensing vendors (including Microsoft), IT infrastructure and support providers, and as otherwise described in this Notice. Where we process personal information on behalf of a business Customer under a services agreement, that Customer controls the information.

Portal User

Account registration details, credentials, authentication and multi-factor data, access logs, IP address, session and device data, and records of actions taken in the Portal.

To provision and secure Portal access, authenticate users, maintain audit and electronic records, detect and prevent fraud and unauthorized access, and support dispute resolution.

With IT infrastructure, hosting, identity, and security service providers, and as required for audit, compliance, and legal purposes.

Vendor, Reseller Partner, or Supplier Representative

Your name, job title, contact information, and information about your company’s products or services and our business relationship with your company.

To manage our vendor and partner relationships, procure or provide goods and services, and administer related contracts.

With TrustedTech personnel who manage the relationship, and with the financial institutions or business software platforms we use to administer it.

Individual Vendor or Independent Contractor

Your name, contact information, payment or banking details, and tax identification information.

To engage your services, process payments, and comply with applicable tax and recordkeeping obligations.

With our finance and accounting service providers and, where legally required, with tax authorities.


6. Information You Provide to Us

We collect information about you when you provide it through our Site and Services. This information includes:

  • Your Personal Details. These include your first and last name, email address, phone number, mailing and billing address, employer or group information, and other contact information you provide.

  • Government Identifiers. These include your driver’s license, passport, or other government ID information, as well as your country of citizenship, where relevant to licensing verification, export control screening, or fraud prevention.

  • Payment Information. We collect payment and billing information when you register for certain paid Services, including billing representative name and contact information and payment card details collected via secure payment processing services. We do not store full payment card numbers on our own systems.

  • Survey Data. If you take part in a survey or other general research, you may provide personal information in your responses, feedback, or comments.

  • Contest, Sweepstakes, and Prize Drawing Data. If you take part in a contest, sweepstakes, or prize drawing, you may provide personal information to enter or as part of participation.

  • Messages and Email Data. We collect information about you when you send, receive, open, read, or otherwise engage with messages, email, or other communications in connection with our Services, including whether you have opened or acted on those communications.

  • Social Media Content. For example, interactions with our social media pages and content you post on them, which may include your handle, account ID, and publicly available photos and other data you have made public.

  • Recorded Communications. Where we record or monitor telephone calls or support sessions for quality assurance, training, or security purposes, we will notify you at the outset of the call or session and, where required by applicable state law, obtain your consent.

  • Other Personal Information You Provide. If you provide personal information other than that described above, we will collect and use it for the purposes for which you provided it or other compatible purposes.

  • Inferences. In certain instances, we may infer personal information about you — such as likely product interest, purchasing propensity, or organizational role — based on information you have provided or that we have collected about you.

Biometric information. We do not collect biometric information, as that term is defined under applicable state law, from consumers, Site visitors, or Customers.

7. Information We Automatically Collect

We and our third-party partners use cookies, web beacons, clear GIFs, pixels, internet tags, and other similar tracking technologies (collectively, “tracking technologies”) to gather information when you interact with our websites and email communications. We use some of these technologies to optimize and secure our websites and your account, and for compatible purposes such as saving your preferences, fixing errors, and ensuring consistent service.

We permit third parties to use tracking technologies on our websites for analytics and advertising, including to help manage and display advertisements, tailor advertisements to your interests, and provide metrics on advertising effectiveness. These third parties may use their own technology to provide advertising tailored to your interests, which may appear on our websites or others.

The information we collect using these technologies includes:

  • Device and Browser Identifiers. For example, an assigned user ID, IP address, or similar identifier used to identify your device, including when you connect to WiFi or other internet-enabled services at our locations.

  • Coarse Location Information. We derive a general approximation of your location — typically city or region — from your IP address. We do not collect precise geolocation data from consumers.

  • Browsing and Search History. Information about content you view and searches you make on our Site.

  • Website Log and Usage Data. Information about pages viewed, services and features used, browser type, and links or communications you interacted with.

  • Advertising Metrics. Information about advertisements you have viewed on or through our Site.

  • Chat Modules. We may collect certain categories of personal information when you use our interactive chat module, including the content of your chat and the identifiers described above.

Some browsers have incorporated “do not track” (DNT) features. At this time, the Site does not respond to DNT signals. We do, however, honor the Global Privacy Control (“GPC”) and other recognized opt-out preference signals, as described under Your Privacy Preferences, below.

You have the ability to reject and otherwise manage cookies other than those strictly necessary to your navigation of the Site by making selections on the cookie banner that appears when you first connect to the Site, and at any time thereafter through our cookie preference center.

8. Information We Collect from Other Sources

We obtain the personal information described above from third parties including:

  • Other Users of Our Services. For example, an administrator may provide your contact information when designating you as a billing, technical, or administrative contact, or when inviting you to the Services.

  • Linked Services. We receive information about you when you or your administrator integrate third-party services with our Services, including services such as Microsoft, depending on that service’s settings, permissions, and policies.

  • Business Services Providers, including IT operations providers (cloud computing, internet service, data backup and security, infrastructure providers) and operations providers (payment processors, security vendors, business software providers, banks, facilities management).

  • Marketing and Advertising Providers, who may supply business information and publicly available data, including physical mail addresses, job titles, email addresses, phone numbers, intent data, IP addresses, and social media profiles, for targeted advertising, personalized communications, event promotion, and profiling.

  • Publicly Available Sources, including public databases, marketing partners, and event sponsors.

9. Use of Your Personal Information

We may use your personal information for a variety of reasons, depending on how you interact with our Services, including for:

  • Delivering Our Services to you and providing related customer support, communication, and security.

  • Customer Service, to maintain and service products and accounts, provide training for quality assurance, and perform similar activities.

  • Processing Transactions, to process or fulfill orders, verify customer information, process payments, confirm eligibility for promotional benefits, and perform similar activities.

  • Research and Development, to optimize and improve our Services using feedback and aggregated usage data, and to test and analyze new features.

  • Policy Enforcement, including enforcing our terms of service, portal use terms, acceptable use policies, anti-spam policies, and similar policies.

  • Advertising and Marketing, to send marketing material relating to product specials, promotions, or offers, and to perform related research and analytics.

  • Contextual and Behavioral Targeting, to provide contextual customization of ads shown as part of an interaction with our website or application.

  • Counting Ad Impressions and Website Interactions, to audit interactions with our websites, applications, or advertisements.

  • Fraud Prevention and Security, to detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity.

  • Legal and Regulatory Compliance, including tax, accounting, export control, sanctions screening, and recordkeeping obligations.

  • Defending Against Claims and Litigation.

  • With Your Consent, where you have given consent for a specific purpose not listed above.

We do not use or disclose sensitive personal information for purposes other than those permitted under CCPA section 1798.121(d) and the CCPA regulations. We do not use personal information to infer characteristics about you from sensitive personal information.

10. Data Retention

We retain your personal information only for so long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information; the potential risk of harm from unauthorized use or disclosure; the purposes for which we process it and whether those purposes can be achieved through other means; and applicable legal requirements. In some circumstances, you may ask us to delete your information. We may also aggregate or de-identify personal information, in which case we may use it indefinitely without further notice to you.

The table below sets out the retention period, or the criteria used to determine that period, for each category of personal information we collect, together with the principal legal basis for that period. Where a retention period is set by law, we retain the information for the period the law requires; where no period is specified by law, we apply the period stated below.

Category of Personal Information

Retention Period

Principal Basis

Customer account records and transaction, order, invoice, and payment records

7 years after the later of the end of the customer relationship or the transaction

Federal tax recordkeeping (26 U.S.C. § 6501 assessment periods, including the 6-year period for substantial omissions); California sales and use tax records (Cal. Rev. & Tax. Code § 7053 — 4 years); general commercial limitation periods

Government identifiers collected for licensing eligibility or export control screening

Duration of the related license entitlement plus 5 years

Export Administration Regulations recordkeeping (15 C.F.R. Part 762 — 5 years); vendor licensing program requirements

Customer support, technical support, and communication records

3 years from the date of the communication

California statute of limitations for written contracts (Cal. Civ. Proc. Code § 337) and general dispute-resolution needs

Portal access logs, authentication records, and audit logs

24 months

Security monitoring, incident investigation, and audit needs

Prospective customer and inquiry records (forms, quotes, chat transcripts)

24 months from last interaction, unless you become a Customer

Business need; no statutory period applies

Marketing contact information and preferences

Until you unsubscribe or request deletion. Following an opt-out, we retain a minimal suppression record indefinitely so that we can continue to honor your opt-out

CAN-SPAM (15 U.S.C. § 7704) requirement to honor opt-outs; necessity of a suppression list

Records of telemarketing or SMS consent and opt-outs

5 years from collection or withdrawal

Telephone Consumer Protection Act 4-year federal limitation period (28 U.S.C. § 1658), plus margin

Website analytics data

26 months in identifiable or pseudonymized form; indefinitely once aggregated

Analytics platform defaults and business need

Advertising and cookie identifiers

13 months from collection or last refresh

Industry standard cookie-lifetime practice

Contest, sweepstakes, and prize drawing records

4 years from the close of the promotion

Cal. Bus. & Prof. Code § 17539.1 promotion recordkeeping and related limitation periods

Records of consumer privacy requests, including verification records and our responses

24 months from the date of the request

CCPA regulations, 11 C.C.R. § 7101(a)

Records subject to a litigation hold, regulatory inquiry, or legal obligation

For the duration of the hold or obligation, notwithstanding any shorter period above

Legal preservation obligations


If you would like further detail on our retention practices for a specific category of personal information, please contact us as described under Contact Us, below.

11. Data Security

We have implemented and maintain reasonable security procedures and practices, appropriate to the nature of the information, to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. No security measure is perfect, so we cannot guarantee the security of your personal information. If you believe your interaction with us is no longer secure, please notify us immediately as described under Contact Us, below.

12. International Data Transfers

Trusted Tech Team, LLC is located and operates in the United States, and personal information for which it is responsible is hosted in the United States. Personal information may be accessed by our affiliate in the United Kingdom (and, once they begin trading, our affiliates in Ireland and the United Arab Emirates), and by our service providers, where necessary to provide support, billing, or security services or to comply with applicable law. Whenever we engage a service provider or share information with an affiliate, we require that its privacy and security standards align with our requirements and applicable law.

Where personal information relating to individuals in the United Kingdom, the European Union, or the United Arab Emirates is transferred to Trusted Tech Team, LLC in the United States, that transfer is made under the safeguards described in the privacy notice applicable to that Region, namely the European Commission’s Standard Contractual Clauses with the UK International Data Transfer Addendum, or, once TrustedTech FZCO begins trading, the transfer conditions of UAE Federal Decree-Law No. 45 of 2021. Trusted Tech Team, LLC is not certified under the EU–US Data Privacy Framework and does not rely on it.

13. Your Privacy Preferences

You can control the collection and use of personal information for some of our processing activities, including as follows.

Adjusting Communication Preferences

  • Emails from TrustedTech. During registration, you should be presented with an opt-in to receive email communications. To stop receiving them, click “unsubscribe” at the bottom of the email or email us at support@trustedtechteam.com. Opting out of marketing or newsletter emails will not opt you out of transactional or similar emails related to your account, purchases, or legal or contractual updates; you are not able to opt out of these.

  • Text Messages. You may opt out of automated text notifications at any time by replying “STOP,” or any alternative keyword we have shared with you. You may still receive communications regarding safety issues, such as messages related to your account, even after opting out.

Opting Out of Cookies and Similar Technologies

There are several ways to opt out of cookies. If you do not accept cookies, you may experience some inconvenience using the Site — for example, we will not be able to recognize your computer, you will need to log in every time you visit, and you will not receive advertising or offers relevant to your interests.

  • Cookie Banner and Preference Center. You have the ability to reject and otherwise manage cookies other than those strictly necessary to your navigation of the Site by making selections on the cookie banner that appears when you first connect to the Site, and at any time thereafter through our cookie preference center.

  • Browser Settings. You can opt out of cookies through your browser settings; check your browser’s instructions for details.

  • Analytics Providers. We collect data through Google Analytics, which uses cookies and similar technologies to collect and analyze data about use of the Site. You can learn about Google’s practices at Google’s Privacy & Terms (https://policies.google.com/) and opt out via the Google Analytics Opt-Out Browser Add-On (https://tools.google.com/dlpage/gaoptout).

  • Social Media and Advertising Platforms. You can use the privacy settings offered by social media and advertising platforms, including Meta/Facebook and LinkedIn, to restrict their use of cookies and their delivery of interest-based advertising to you.

  • Industry Opt-Outs. You may opt out of interest-based advertising from participating companies through the Digital Advertising Alliance (https://optout.aboutads.info/) or the Network Advertising Initiative (https://optout.networkadvertising.org/).

Opt-Out Preference Signals (Global Privacy Control)

Residents of California, Colorado, Connecticut, Texas, Oregon, Montana, Delaware, Nebraska, New Hampshire, New Jersey, Minnesota, and other states whose laws require it may opt out of the sale or sharing of personal information and of targeted advertising by broadcasting an opt-out preference signal, such as the Global Privacy Control (“GPC”), through a supported browser or browser extension. Where we detect a valid opt-out preference signal, we will treat it as a request to opt out of the sale or sharing of personal information and of targeted advertising associated with that browser or device, in accordance with applicable law. If you are logged into your account when the signal is detected, we will also apply the opt-out to your account.

14. Your Privacy Rights — California Residents

This section applies to California residents and supplements the rest of this Notice. It describes your rights under the CCPA. Any terms defined in the CCPA have the same meaning when used in this section.

When TrustedTech processes personal information on behalf of a business Customer pursuant to a written services agreement, TrustedTech acts as a “service provider” under the CCPA. In that capacity, the Customer — not TrustedTech — is the “business” responsible for CCPA compliance with respect to that information. This section applies to personal information for which TrustedTech is the “business” under the CCPA, such as information collected through the Site, direct sales transactions, and marketing activities.

Personal information about our workforce is addressed in the TrustedTech Workforce Privacy Notice — United States, which serves as our notice at collection for employees, job applicants, independent contractors, and their emergency contacts and beneficiaries.

Notice at Collection: Categories of Personal Information

In the preceding 12 months, we have collected the categories of personal information described throughout this Notice, which generally fall within the following CCPA categories: identifiers; customer records information (Cal. Civ. Code § 1798.80(e)); commercial information; internet or other electronic network activity information; geolocation data; audio, electronic, or visual information; professional or employment-related information (for business contacts); and inferences drawn from the foregoing. We do not knowingly collect, sell, or share the personal information of consumers under 16 years of age (see Children’s Privacy, below).

The following table provides the specific CCPA-required disclosures regarding each category of personal information we collect, the sources from which it is collected, the third parties to whom it may be disclosed for a business purpose, whether the category is sold or shared, and the applicable retention period.

Categories of Personal Information

Categories of Sources

Disclosed to for a Business Purpose

Sold or Shared With

Retention

Identifiers (e.g., name, address, email, phone number, IP address, account identifiers)

You (or your device); Partners; Affiliates; Business Services Providers; Marketing and Advertising Providers; Publicly Available Sources

Partners; Affiliates; Business Services Providers; Marketing and Advertising Providers; Governmental Entities

Marketing and Advertising Providers (as “sharing” for cross-context behavioral advertising)

As set out in Section 10

Personal Information in California Customer Records (Cal. Civ. Code § 1798.80(e)) (e.g., name, contact information, government-issued ID, financial information)

You (or your device); Partners; Business Services Providers; Publicly Available Sources

Partners; Affiliates; Business Services Providers; Governmental Entities

We do not sell or share

7 years (transaction records); license entitlement plus 5 years (government identifiers)

Protected Classifications (e.g., age, citizenship)

You, where you voluntarily provide it or where citizenship is required for licensing or export control screening

Business Services Providers; Governmental Entities

We do not sell or share

License entitlement plus 5 years

Biometric Information

We do not collect

Not applicable

We do not sell or share

Not applicable

Commercial Information (e.g., products and services purchased, purchasing histories or tendencies)

You (or your device); Partners; Affiliates

Partners; Affiliates; Business Services Providers; Marketing and Advertising Providers; Governmental Entities

Marketing and Advertising Providers

7 years

Internet/Network Activity (e.g., browsing history, search history, interaction with our Site and advertisements)

You (or your device)

Affiliates; Business Services Providers; Marketing and Advertising Providers; Governmental Entities

Marketing and Advertising Providers

13–26 months

Geolocation Data (coarse, IP-derived only)

You (or your device); Business Services Providers

Affiliates; Business Services Providers; Governmental Entities

Marketing and Advertising Providers

13–26 months

Sensory Data (e.g., recorded calls and support sessions; security camera footage at our premises)

You; recording devices such as security cameras and call recording systems

Business Services Providers; Governmental Entities

We do not sell or share

12 months (recordings and footage), unless subject to a legal hold

Professional or Employment-Related Information (business contact role, employer, job title)

You (or your device); Partners; Business Services Providers; Marketing and Advertising Providers; Publicly Available Sources

Partners; Affiliates; Business Services Providers; Marketing and Advertising Providers

Marketing and Advertising Providers

As set out in Section 10

Education Information

We do not collect from consumers

Not applicable

We do not sell or share

Not applicable

Inferences Drawn from Other Personal Information (e.g., product interest, purchasing propensity, organizational role)

Inferences based on personal information you provide or we collect

Affiliates; Business Services Providers; Marketing and Advertising Providers

Marketing and Advertising Providers

24 months from last interaction

Sensitive Personal Information (account log-in credentials; government identifiers; contents of communications not directed to us, where incidentally received)

You (or your device)

Business Services Providers; Governmental Entities

We do not sell or share

Duration of the account, or as set out in Section 10


We do not use or disclose sensitive personal information for any purpose other than those permitted by Cal. Civ. Code § 1798.121(d) and 11 C.C.R. § 7027(m). Accordingly, we are not required to offer, and do not offer, a separate “Limit the Use of My Sensitive Personal Information” link.

Disclosure and “Sale” or “Sharing” of Personal Information

We disclose the categories of personal information described in this Notice to the categories of service providers and third parties described above, for the business purposes described above. We do not sell personal information for monetary consideration. However, our use of certain advertising and analytics tracking technologies may constitute a “sale” or “sharing” of personal information for cross-context behavioral advertising under the CCPA. You have the right to opt out of this sale or sharing as described under Opting Out of Cookies and Opt-Out Preference Signals, above, and via our dedicated opt-out mechanism described below.

In addition to the email and GPC opt-out methods described above, you may exercise your right to opt out of sale or sharing by clicking the “Your Privacy Choices” link available in the footer of our Site, or by contacting us using any of the methods described under Contact Us, below.

We have not sold or shared the personal information of consumers under 16 years of age, and we do not knowingly do so.

Your California Privacy Rights

California residents have the following rights under the CCPA:

  • Right to Know/Access. The right to know what personal information TrustedTech has collected about you, including the categories of personal information, the categories of sources, the business or commercial purpose for collecting, selling, or sharing it, the categories of third parties to whom it is disclosed, and the specific pieces of personal information collected about you.

  • Right to Delete. The right to request that we delete personal information we have collected from you, subject to certain exceptions.

  • Right to Correct. The right to request that we correct inaccurate personal information we maintain about you.

  • Right to Opt Out of Sale/Sharing. The right to direct us not to sell or share your personal information or use it for cross-context behavioral advertising.

  • Right to Limit Use of Sensitive Personal Information. The right to direct us to limit our use of sensitive personal information to what is necessary to perform the Services. As noted above, TrustedTech does not use or disclose sensitive personal information for any purpose other than those permitted under the CCPA.

  • Right to Non-Discrimination. We will not discriminate against you for exercising any of these rights.

  • Right to Designate an Authorized Agent. You may designate an authorized agent to make a request on your behalf, subject to our ability to verify the agent’s authority and your identity.

  • Right to Appeal. The right to appeal a decision declining to act on your request, as described below.

Exercising Your CCPA Rights

California residents may submit CCPA requests themselves or through an authorized agent. Requests are subject to our verification measures, which vary depending on the type of request and the sensitivity of the information involved. We may ask you to provide information to confirm your identity in our records. If you authorize an agent to submit a request on your behalf, we may require the agent to provide proof that you gave the agent signed permission to submit the request and may verify the agent’s identity and authority to act on your behalf.

Submitting Access, Deletion, and Correction Requests. To make an access, deletion, correction, or limitation request, please complete our online privacy request form, email us at support@trustedtechteam.com, call us at (855) 202-8140, or submit a request through our Contact Us form at www.trustedtechteam.com/pages/contact-us.

Opting Out of Sale, Sharing, and Targeted Advertising. To make a request to opt out of the sale or sharing of personal information, use the “Your Privacy Choices” link in the footer of our Site, broadcast a valid opt-out preference signal such as GPC, or email us at support@trustedtechteam.com.

We will respond within 45 days of receiving a verifiable request, or notify you if we need additional time — up to a further 45 days — along with the reason for the delay. If we decline to act on a request, we will inform you of our decision and the reasons for it, and, where applicable, any right you have to appeal that decision.

If we deny your request in whole or in part, you have the right to appeal our decision. To submit an appeal, email us at support@trustedtechteam.com with the subject line “CCPA Appeal” and include a description of the basis for your appeal. We will respond to your appeal in writing within the timeframe required by applicable law. If your appeal is denied, you will be provided with information on how to contact the California Privacy Protection Agency or the California Attorney General to submit a complaint.

California Shine the Light Disclosures

California Civil Code Section 1798.83 permits visitors to our Site and users of our Services who are California residents to request, once a year, certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make a request, please send us an email at support@trustedtechteam.com and include “Shine the Light Request” in the subject line.

Notice of Financial Incentive

We may offer our customers loyalty and other incentive programs that provide certain benefits, such as rewards and exclusive offers. We may also provide other promotional campaigns, such as sweepstakes, contests, or limited-time promotions (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of personal information, they might be interpreted as a “financial incentive” program under the CCPA.

Material terms. Participation in a Program is governed by the applicable terms and conditions, which describe the financial incentives associated with the promotion and how to participate. To join a Program, you opt in by submitting the requested personal information through the Program enrollment form and affirmatively consenting to the Program terms. You are not obligated to participate in any Program and may withdraw at any time by contacting us using the designated method set forth in the applicable Program terms and conditions or by emailing support@trustedtechteam.com. Withdrawal takes effect within a reasonable period and does not affect benefits already earned.

Good-faith estimate of the value of your personal information. We estimate that the value of the personal information provided by a Program participant is between US$2 and US$60 per participant per year, with an approximate weighted average of US$18 per participant per year.

Method of calculation. We calculate this estimate using the expense-related method permitted by 11 C.C.R. § 7081(a)(5), by dividing the total expense we incurred in providing benefits, rewards, discounts, and prizes to Program participants over the preceding 12-month period by the total number of participants who received those benefits during that period. The range reflects variation across our different Programs. The value of your personal information to us is therefore related to the value of the free or discounted products, services, or other benefits you obtain as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.

Non-discrimination. The Programs are reasonably related to the value of the personal information provided, and we do not use them to discriminate against consumers who exercise their privacy rights.

15. Your Privacy Rights — Virginia Residents

The following section provides an overview of privacy rights afforded to Virginia residents by the Virginia Consumer Data Protection Act. Virginia residents’ rights include:

  • Confirmation and Access. The right to confirm whether we are processing personal data about you and to access that personal data.

  • Correction. The right to request correction of inaccuracies in your personal data, taking into account the nature of the data and the purposes of processing.

  • Deletion. The right to request that we delete personal data provided by or obtained about you.

  • Portability. The right to obtain a copy of the personal data you provided to us in a portable and, to the extent technically feasible, readily usable format.

  • Opt Out of Targeted Advertising, Sale, and Profiling. The right to opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

We do not use personal data for profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights, please contact us by emailing support@trustedtechteam.com, by submitting a request through our Contact Us form at www.trustedtechteam.com/pages/contact-us, or by completing our online privacy request form. We will respond to your request within 45 days of receipt, and may extend that period by an additional 45 days where reasonably necessary, with notice to you. If we decline to take action on your request, we will inform you of our decision and the reasons for it within 45 days.

If we decline your request, you have the right to appeal our decision by emailing support@trustedtechteam.com with the subject line “Virginia Privacy Appeal.” We will respond to your appeal within 60 days. If your appeal is denied, you will be provided with information on how to contact the Virginia Attorney General to submit a complaint.

16. Your Privacy Rights — Residents of Other U.S. States

A growing number of U.S. states — including Colorado, Connecticut, Texas, Oregon, Montana, Utah, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Minnesota, Maryland, Tennessee, Indiana, Kentucky, and Rhode Island — have enacted consumer privacy laws that grant residents rights similar to those described in the California and Virginia sections above, including the right to confirm, access, correct, delete, and obtain a portable copy of personal data, the right to opt out of the sale of personal data, targeted advertising, and certain profiling, and, in most states, the right to appeal a denial of a privacy request.

Certain of these laws provide additional rights, including:

  • Colorado, Connecticut, Delaware, Minnesota, Nebraska, New Jersey, Oregon, and Texas. We honor universal opt-out mechanisms, including the Global Privacy Control, as described above.

  • Oregon. You may request a list of the specific third parties to which we have disclosed your personal data.

  • Minnesota. You may request a list of the specific third parties to which we have disclosed your personal data, and you have the right to question the result of profiling.

  • Connecticut, Colorado, Montana, and others. Where we rely on your consent to process sensitive data, you may withdraw that consent at any time.

  • Nevada. Nevada residents may submit a verified request directing us not to sell certain covered information, under Nev. Rev. Stat. Chapter 603A. We do not sell covered information as defined by that chapter.

If you are a resident of a state with an applicable consumer privacy law, you may exercise the rights available to you under that law by contacting us using any of the methods described under Contact Us or Exercising Your Privacy Rights, below. We will process your request in accordance with the requirements of the applicable state law, including any required response timeframes and appeal procedures.

Consumer health data. We do not collect, process, or share “consumer health data” as defined under the Washington My Health My Data Act, the Nevada consumer health data law, or comparable state laws.

17. Exercising Your Privacy Rights

You may make a request at any time to exercise your right to access, delete, correct, or obtain a portable copy of your data by emailing support@trustedtechteam.com, calling (855) 202-8140, or submitting a request through our Contact Us form at www.trustedtechteam.com/pages/contact-us. To request to opt out of the sale or sharing of your personal information or its use for targeted advertising, use the “Your Privacy Choices” link in the footer of our Site or email support@trustedtechteam.com.

We will respond to requests within 45 days of successful receipt, subject to any extension permitted by applicable law and notified to you. If we decline to act on your request, we will inform you of our decision and the reasons for it, and of your right to appeal where applicable.

18. Children’s Privacy

Our Services are not intended for persons under 16 years of age. We do not knowingly collect or process the personal information of individuals under the age of 16. If we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe a child under 16 may have provided us their personal information, please contact us at support@trustedtechteam.com.

19. Contact Us

If you have questions or comments about this Notice, or complaints about our privacy practices, please contact us:

Mail: Trusted Tech Team, LLC, 5171 California Avenue, Suite 250, Irvine, CA 92617

Email: support@trustedtechteam.com

Legal and compliance notices: compliance@trustedtechteam.com

Telephone: (855) 202-8140

Other: through our Contact Us form at www.trustedtechteam.com/pages/contact-us

For privacy matters relating to the United Kingdom, Ireland, or the European Union, contact our Data protection contact, Justin Sharrocks, Director, Trusted Tech Team Limited, 3 New Street Square, London EC4A 3BF, United Kingdom (registered office: 10 John Street, London WC1N 2EB), or by email at compliance@trustedtechteam.com.