Frequently Asked Questions

Q: How do I download my program?
A: Download links are emailed along with product keys / serial numbers.


Subject Line: Trusted Tech Team - Licensing Information


Q: Where can I find the serial number or license key I just purchased?
A: License keys/serial numbers are emailed out within 30 minutes of purchase during normal business hours (6am - 5pm Pacific Time). After hours licenses are emailed up to 2 hours after purchase before 8pm Pacific Time. Remaining licenses will be emailed the following morning. For orders placed on a weekend after 8pm Pacific Time, licenses are filled the next day by noon. 

Q: How do I get help with my installation?
A: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can call us at 1-855-202-8140 and speak with a representative to help resolve your issue, or you can always email us at

Q: I haven't received a receipt with my purchase and I cannot login with my email what do I do?
A: Typically when this happens there is a typo in the email submitted at check out. You can write for assistance.

Q: I accidentally deleted the email with my download information how can I recover it?
A: You can call us at 1-855-202-8140 and speak with a representative that will resend the download information.


Q: How long does Trusted Tech Team take to deliver?
A: At Trusted Tech Team, we’re committed to delivering your products swiftly and efficiently. For all digital product orders placed during business hours (6 AM to 4 PM PST, Monday to Friday), we offer immediate processing and aim to deliver your products directly to your email within 30 minutes.

For more detailed information, please refer to our comprehensive shipping policy.