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Shipping & Returns

 

INTRODUCTION

Trusted Tech Team can ship to nearly any address in the world. However, there are restrictions on some products, and others cannot be shipped to international destinations. To ensure customer satisfaction, Trusted Tech Team offers a 30 day product guarantee. Please read below for a full treatment of our Shipping & Returns policies.

 

SHIPPING POLICY

When an order is placed online or with our customer service representatives, the estimated delivery time depends on several factors (e.g., destination, shipping method, time of order placement, etc.). Most products ship same day. Below are estimated processing and delivery time frames per shipping method (depending on availability, products may arrive at a sooner date):

Electronic Delivery: products purchased for digital download will arrive via email on the day your order is confirmed. 

  • License keys/serial numbers are emailed within 30 minutes of purchase during normal business hours (6AM - 4PM PST). * 

  • After hours licenses are emailed up to 2 hours after purchase before 8PM PST. Remaining licenses are emailed the following morning.

  • For weekend orders placed after 8PM PST, licenses are emailed the next day by 12PM PST.

Ground: 1-2 days processing time. 4-10 business days for delivery.

Express Saver: 1-2 days processing time. 2-3 business days for delivery

Standard Overnight: 1-2 days processing time. 1 business day for delivery.

 

RETURN POLICY

Within 30 days of delivery, we will refund the full amount paid for new, unopened items - minus the shipping cost. Prior to returning any product, you must obtain authorization via email: support@trustedtechteam.com or phone: (855) 202-8140.

Trusted Tech Team will pay the return shipping cost for an incorrect or defective item; then ship the correct item through an upgraded shipping method. Customers can expect to receive their refund within 2-4 weeks. This time frame estimate considers the return shipping transit time, an authorization check, and your refund processing time. Refunds are only issued via the original form of payment. 


* Trusted Tech Team will process the product/license key, via manufacturer verification, to ensure the product has not been pre-activated or compromised. Once it has passed the verification process, we will refund the purchase price of the product to the original form of payment.

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