2026 Gartner® Market Guide for Microsoft Product Support Services
Microsoft prices Unified Enterprise as a percentage of your entire direct licensing estate, and Gartner reports that those contracts have risen 20% to 50% year over year due to licensing increases alone. Among Gartner clients who asked about Unified Support in 2025, approximately 80% were dissatisfied with its quality, price, or both.
What's inside
- How percentage-of-estate pricing compounds and what Gartner found organizations are actually paying.
- Gartner's five-step process for evaluating third-party providers, plus a risk-benefit assessment framework.
- Where the market is heading: third-party providers are forecast to reach about 25% of the Microsoft support market by year-end 2028.
You'll find us in Table 2: Representative Vendors of Microsoft Support Services.
Trusted By
"Third-party support offerings are credible alternatives that could save your organization 30% to 60% versus Microsoft direct support.”
- Gartner
Trusted by IT Teams
Real Results from Microsoft Customers
TrustedTech is my preferred channel. Their support has been a tremendous help, allowing me to focus on implementing solutions rather than just trying to understand the licenses.
We felt that we got what we needed from a CSP vendor more than what we were getting from Microsoft. It was very clear when we talked to your people that every single one of them was inside of that Microsoft knowledge.
Your technical support is miles apart from our last vendor. We had to wait days with our previous CSP. With TrustedTech, it's minutes, and you bring far more expertise and understanding of Microsoft's products.
I'd rather walk through broken glass than call Microsoft directly again. Your team offers a wide swath of knowledge that we can pull from at a moment's notice.
The math was straightforward. Support costs fell by more than $35K a year, and CSP pricing held steady while competing quotes kept shifting.
If you have personal experience dealing with the not-so-pretty parts of IT as an industry, TrustedTech can completely wash away any ill will you may have from that. They're kind of the standard.
Gartner, Market Guide for Microsoft Product Support Services, Adam DeJoy, Michael Silver, Samantha Ruiz, Domenico Scriva, Aadil Nanji, Yoann Bianic, Sara Gravesande, Edward Szarkowicz, Lance Pate, 7 September 2026.
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