Keeping Microsoft running for 24/7 hospitality at Edwardian Hotels.
A luxury hospitality group needed a Microsoft partner who could keep up with round-the-clock operations. TrustedTech optimized their licensing and gave them support they could reach in hours instead of days, across more than ten thousand employees.
Bobby Abraham, Group IT Manager at Edwardian Hotels London, on moving to TrustedTech.
Edwardian Hotels London is a privately owned hospitality group that operates luxury hotels across the United Kingdom. The business runs 24 hours a day and employs more than 10,000 people, so their technology has to keep working while guests are checking in at 3 a.m. as easily as at 3 p.m.
Support that took days to respond wasn't going to work.
Edwardian Hotels needed reliable Microsoft support to keep their operations running smoothly across thousands of employees and devices. Their existing Microsoft 365 licensing wasn't a good fit for how hospitality teams actually work, and support escalations through their previous CSP often dragged on for days.
In a business where a single hour of downtime shows up in the guest experience, that response window was a real problem. The team wanted a partner who could clean up their licensing, answer questions quickly, and help them run Microsoft at the scale they actually needed.
"We had to wait days with our previous CSP. That's not a workable model when you're running hotels around the clock."
Licensing that fit the business, plus support they could actually reach.
TrustedTech rebuilt Edwardian's Microsoft 365 footprint around how the business actually works. A UK-based support team with deep Microsoft expertise backed it up, ready to pick up the phone when something needed attention.
- A tailored mix of Microsoft 365 E3 and E5 licensing that cut features nobody was using
- On-shore support with direct access to Microsoft specialists
- A Microsoft 365 deployment that went live with no downtime
- A support model that scales with Edwardian as new properties come online
- A working relationship focused on keeping the business running, rather than closing tickets
Your technical support is miles apart from our last vendor. We had to wait days with our previous CSP. With TrustedTech, it's hours, and you bring far more expertise and understanding of Microsoft's products.
Hours instead of days, and licensing that fits the work.
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Faster resolutions
Support response times went from days to hours, which took a big bite out of the operational cost of Microsoft issues across the business.
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Right-sized licensing
A mix of Microsoft 365 E3 and E5 cut out unused features and matched spend to the way different teams actually work day to day.
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Zero-downtime implementation
Microsoft 365 rolled out across the organization without downtime, with UK-based support guiding the team through every stage of the transition.
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A support model that scales
The same support framework now covers thousands of employees across Edwardian's properties and has room to grow as the group adds new locations.
Company at a Glance
A support partnership that finally keeps up.
Edwardian Hotels' previous Microsoft support model was slow to respond and didn't really match how a hospitality business actually runs. That gap wasn't just frustrating for the IT team. It was pulling on every property's ability to take care of guests.
TrustedTech put together a licensing strategy that made sense for the business and backed it with a support team Edwardian can actually get hold of. That lets the group spend less time on technology problems and more time on the work that guests pay for.
Need Microsoft support that answers in hours, not days?
Talk to a TrustedTech specialist about Microsoft 365 licensing that fits how your business actually works, plus UK-based support you can reach when you need it.
