As an IT professional, your day is a constant juggle—troubleshooting new issues, maintaining production systems, resolving tickets, and managing stakeholder expectations. Keeping up with these demands can feel overwhelming. However, your workday can look a lot different with an AI-powered assistant like Microsoft 365 Copilot. Let’s explore how Microsoft 365 Copilot can transform a typical day for an IT professional.
Morning: Tackling the Inbox
As you start your day, you walk into several emails and messages from colleagues and clients. Powered by OpenAI’s Language Learning Models (including GPT-4), Microsoft 365 Copilot can prioritize your emails, suggest quick responses, and even draft complete email responses based on your writing style.
Mid-Morning: Meeting Prep
Next, you gear up for morning meetings. Copilot’s integration with Microsoft Teams helps you prepare by summarizing key points from relevant documents and emails, ensuring you’re always up-to-speed on the latest developments. It also creates automated transcriptions and summaries of your meetings, helping you stay fully engaged.
Below are a few prompts to try:
- What were the key takeaways from yesterday’s meeting, and how can we use them to improve our strategy?
- What are the potential risks and benefits of implementing this [topic of discussion], and how can we mitigate any risks?
- Can you suggest some alternative decisions that we can consider to help solve the problem we’re currently facing?
Afternoon: Troubleshooting and Support
As you pick up momentum in the afternoon, Copilot helps you tackle technical issues and support end-users by offering suggestions for troubleshooting and problem-solving. Additionally, its integration with Microsoft 365’s applications, such as SharePoint and OneDrive, lets you quickly access relevant documentation and collaborate on solutions.
Below are a few prompts to try:
- Can you help me locate relevant documentation for this issue and provide suggestions for resolving it?
- Can you provide a step-by-step guide for resolving this issue, including any necessary tools or resources?
- Can you suggest any training or educational resources that can help users prevent similar issues in the future?
Late Afternoon: Project Management and Collaboration
As the day winds down, you shift your focus to implementing project status updates. With Copilot, you already have a head start via Copilot Chat, which integrates with all Microsoft 365 data and apps and uses the Microsoft Graph to consolidate documents, PowerPoints, emails, notes, and contacts into a single chat interface in Microsoft Teams, which can generate summaries and plans.
Below are a few prompts to try:
- Summarize the chats, emails, and documents about our [project].
- What is the next to-do item on [project]? Did the team report any incidents?
- Put together a new strategy using the latest updates from [person A], and make sure it lines up with the planning timeline in [filename A].
Note: Copilot extends to the web beyond Teams, allowing you to refine results based on internal processes or publicly available insights.
Evening: Learning and Planning the Next Day
As you wrap up your day, Copilot lets you quickly check in with team members and set goals for the next day—freeing up precious time to help you get even better at what you do. For example, you can use Excel's “show me” feature to learn how it completed your prompt(s).
As your workflow continues to evolve, Copilot will grow with it. Microsoft says, “Copilot uses grounding to improve the quality of the given prompts. If you ask Word to create a document based on your data, Copilot will send that prompt to the Microsoft Graph to retrieve the context and data before modifying the prompt and sending it to the GPT-4 large language model.”Microsoft 365 Copilot represents a significant step forward for Microsoft and users alike.
How Copilot AI is Changing the IT Landscape
Microsoft 365 Copilot is reshaping the day-to-day responsibilities of IT professionals across industries, driving productivity and efficiency in a tech landscape that demands constant innovation.
Copilot integrates with popular Microsoft 365 apps like Word, Excel, PowerPoint, Outlook, and Teams. It is a powerful tool that automates tasks such as drafting content, analyzing data, and summarizing communications, enabling IT professionals to focus on more complex challenges.
It also helps bridge the gap between software development, system administration, and project management, supporting professionals in adapting to new technologies and business needs. Copilot’s use of AI and tools like Microsoft Graph and Purview enhances data security and compliance.
Moreover, the seamless integration with existing systems empowers teams to collaborate with fewer barriers through instant insights and responses. This innovation is not only elevating the role of IT professionals but also offering new avenues for continuous learning and career growth in the ever-evolving world of information technology.
Boost Your IT Confidence with Trusted Tech Team
Microsoft 365 Copilot is revolutionizing IT professionals' day-to-day routines. It transforms how they manage tasks and collaborate across teams by streamlining workflows, automating repetitive tasks, and providing real-time insights. Additionally, Copilot’s straightforward integration with familiar Microsoft 365 apps makes it an essential tool for IT professionals to tackle challenges, stay productive, and focus on the strategic aspects of their roles.
Ready to get started with Copilot? Whether it’s support, advisory, or a Copilot assessment, learn more about how Trusted Tech can help you get started with Microsoft 365 Copilot.
