The Microsoft-Endorsed Alternative to Unified Support

TrustedTech’s Certified Support Services (CSS) is one of the first Microsoft Solutions Partners to earn a designation for Support Services, delivering enterprise-grade Microsoft support with senior engineers and flexible pricing that is not tied to your Microsoft spend.

No call centers. No ticket routing layers.

Direct access to senior Microsoft-certified engineers from day one.
Microsoft Solution Partner Designation for Support Services
Access to DIRECT Microsoft Escalation (When needed)
32–52% Lower Support Costs
Dedicated, US-based Microsoft-Certified Engineers
Flexible monthly engagement model

Keep the Microsoft expertise without Unified’s pricing model or service friction.

Cut Microsoft Unified Support Costs

Now a Microsoft Support Services-Designated Partner!

TrustedTech is among a select group of partners globally to earn the Microsoft Support Services designation. This recognition validates our ability to deliver reliable, high-quality Microsoft support backed by certified engineers and industry best practices.

Cut Microsoft Unified Support Costs without Sacrificing Expertise

Certified US-based Microsoft engineers, 5-minute response times, full M365 support, and direct escalation to Microsoft; all at a lower cost than Microsoft Unified Support.

Save 32%-52% from the average Microsoft Unified Support Agreement
Fastest growing CSP in Microsoft History
Microsoft Managed Partner with all 6 Solution Partner Designations
#1 Global Replacement to Microsoft Unified Support

Get your Complimentary Microsoft Support Pricing Benchmark and receive a clear, data-backed breakdown of what you should be paying, along with savings opportunities tailored to your environment.

Certified Microsoft Support That Companies Depend On

TrustedTech provides certified Microsoft support trusted by thousands. Our experts offer quick, dependable assistance, proactively prevent issues, and scale with your business, whether you're managing cloud infrastructure or productivity tools. We go beyond ticket resolution to keep your systems secure, stable, and optimized.

Support Costs Tied to Microsoft Spend, Not Usage
Microsoft Unified Support is typically priced as a percentage of total Microsoft spend (often 8–12% of license cost + Azure consumption). That means:
- As Microsoft 365 or Azure spend increases, support costs automatically increase.
- Costs rise even if ticket volume stays flat.
- ROI becomes difficult to justify in low-incident years.
Grounding Insight: The core structural issue is this: Unified pricing scales with consumption, not with support demand. Support should scale with need, not license spend.
The Barrier: Gatekeeping & Escalation Friction
- The traditional Unified model forces your critical issues through a series of rigid filters that delay resolution:
- Pooled Support Queues: Cases enter a general intake system rather than being routed to a team that understands your environment.
- Scripted Triage: Initial contact often involves offshore teams following rigid scripts, regardless of the issue's complexity.
- Manual Handoffs: Moving from general support to senior engineering requires multiple internal transfers, leading to "escalation without ownership."
One-Size-Fits-All Annual Contracts
Unified Support is structured as a broad, annual contract with significant minimum commitments.
Challenges include:
- Limited mid-term flexibility
- Large upfront financial commitment
- Poor alignment for hybrid or mixed-license environments
- High barrier for mid-market organizations
The model is built for Microsoft’s revenue predictability, not your operational fexibility.

85%+

of cases resolved in-house

~15%

of cases require Microsoft escalation

29 min

Average response time

15 min

severity 1 response

97%+

customer satisfaction (CSAT)

30–50%

cost reduction vs Unified Support

100%

Microsoft-certified engineers

Your Aligned Support Team
- Dedicated Cloud Engineer: Provides deep environment knowledge and continuity.
- Account Manager: Ensures strategic alignment and long-term success.
- Program Coordinators: Proactively manage your cases and Microsoft escalations.
- Specialist Access: Direct connection to Microsoft experts for complex scenarios.
Total Visibility & Direct Access
- Centralized Portal: Real-time ticket tracking and multi-channel access (Teams, Phone, Email).
- Zero Routing Layers: Connect directly to U.S. based senior engineers from day one.
- Performance Accountability: Clear reporting on response times and regular service reviews for optimization.

Criteria

Pricing Model
Cost Predictability
SLAs
Support Access
Resolution Ownership
Escalation
Proactive Services
Flexibility
SMB Fit

Microsoft Unified Support

Pricing Model % of Microsoft spend
Cost Predictability Increases with spend
SLAs Target-based
Support Access Tiered / pooled
Resolution Ownership Multiple handoffs
Escalation Internal Microsoft
Proactive Services Bundled
Flexibility Annual contracts
SMB Fit Limited

TrustedTech CSS

Pricing Model Usage-based
Cost Predictability Aligned to demand
SLAs Guaranteed
Support Access Direct senior engineers
Resolution Ownership 85%+ in-house
Escalation Same Premier-level access
Proactive Services Integrated and ongoing
Flexibility Monthly model
SMB Fit Designed for all sizes

Environment Health & Performance

Continuous health checks and performance optimization reviews to keep systems running at peak efficiency.
Security & Compliance

Regular assessments to ensure your infrastructure remains secure and meets industry standards.
Financial Oversight

Licensing and cost optimization to ensure your Microsoft spend stays lean.
Future-Proofing

Upgrade and migration planning combined with roadmap guidance aligned to your business goals.
Strategic Planning

Quarterly service reviews and technical workshops to align support with your operational roadmap.
Knowledge Transfer

Direct access to Microsoft update briefings, webinars, and on-demand training resources

Critical Incident handling

For Severity 1 incidents, you receive immediate, continuous engagement from senior engineers who manage collaborative resolution and Premier-level Microsoft escalation, so you are never left alone to handle a critical crisis.

Immediate engagement from senior engineers
Continuous support even beyond allocated hours
Coordinated Microsoft escalation through Premier channels
Collaborative resolution across your team, TrustedTech, and Microsoft

Frequently Asked Questions

Everything you need to know about transitioning to a modern Microsoft support model.

Is TrustedTech less expensive than Unified Support?

Most organizations reduce costs by 30–50% because pricing is based on actual support usage.

Do we still get Microsoft escalation?

Yes, TrustedTech maintains Premier-level escalation access and manages Microsoft engagement.

Do you support on-prem and hybrid environments?

Yes, full support across cloud and legacy systems.

Is switching risky?

No, onboarding is aligned to your renewal to ensure zero coverage gaps.

Replace Microsoft Unified Support with a Modern Alternative

Support should deliver measurable results, not just unlimited tickets. TrustedTech CSS provides:

✅Usage-based pricing
✅US-based Microsoft-Certified Engineers
✅85%+ in-house resolution
✅Premier-level Microsoft escalation access
✅Proactive and strategic advisory

Microsoft support redesigned around your needs.