As Microsoft’s support ecosystem evolves, understanding how to best navigate escalation pathways, partner involvement, and cost structures is critical for both operational efficiency and cost optimization in choosing your support.

In this session, we break down how Microsoft delivers support through its partner network, what escalation looks like today as opposed to the support models to come, and the cost implications for end users. We cover the changes in escalation models, the impact on partner support, and why your support partner’s ability to resolve issues internally has never been more important.

• Introduction: Microsoft’s Support Framework
• The New Escalation Landscape & Future Implications
• TrustedTech’s CSS Model Overview
• Understanding & Navigating Support Pricing Tiers
• Question & Answer Session with TrustedTech experts

You’ll also gain insight into the Certified Support Services model, our new pricing tiers, and how these changes allow TrustedTech to deliver Microsoft support as a cost-effective, high-value alternative.

We’ll wrap everything up with a question and answer session and close with an exclusive free trial offer so you can experience our support firsthand.