|Range of support||Our Microsoft Cloud Licensing|
|Minimum response time||30min - 1hr|
|Maximum severity||“A” (Critical business impact)|
|Unlimited 24x7 billing & subscription support|
|Unlimited 24x7 technical support|
|Non-Microsoft technologies running on Azure||Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.|
Guidance based on best practices to:
|Pooled service account management||
A pooled team dedicated to helping you get the most out of your Azure service:
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