ProDirect Cloud Support – Trusted Tech Team

The Team
Behind Your
 
Support

Professional Direct (ProDirect) Support With Trusted Tech Team


  Fastest initial response: 1hr or less for high-severity support requests

  Escalation management for priority issues

  Pooled team of ProDirect Managers provide account management

Range of support Our Microsoft Cloud Licensing
Minimum response time 30min - 1hr
Maximum severity β€œA” (Critical business impact)
Unlimited 24x7 billing & subscription support
Unlimited 24x7 technical support
Non-Microsoft technologies running on Azure Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.
Escalation management
Support API
Advisory services Guidance based on best practices to:
  • Plan for deployments and migrations
  • Plan for hybrid cloud solutions
  • Boost performance
  • Improve reliability and recoverability
  • Enhance security
Pooled service account management A pooled team dedicated to helping you get the most out of your Azure service:
  • Getting started with ProDirect session
  • Service reviews
  • "Ask the Experts" webinars
  • Enhanced outage communications
  • Azure Advisor consultations

As one of a select few holding both Microsoft Direct CSP & Gold Cloud accredidations, TTT has the expertise to solve your cloud problems.

Save Now & Later

With zero upfront cost & pricing below MSRP, get more back in your pocket with M365 + TTT.

Experts on Staff

Our team of solutions architects and licensing engineers are just a phone call away.

Skip the Line

Through our gold partnership, get direct access to Tier 3 US-based support at no additional cost.

Manage On-Demand

Self-service license & billing management portal at your fingertips, 24/7/365.

Billing Simplified

Flexible payment & invoicing options designed to take the headache out of cloud accounting.

Seamless Transition

Switch to TTT discounted Microsoft licensing with zero downtime

Our Microsoft Solutions

Designed to help you achieve more with innovative Office apps, intelligent cloud services, and world-class security.

Constructed to help you bring new solutions to lifeβ€”to solve today’s challenges and create the future.

Stay secure and productive anywhere, on any device, with identity and intelligence-driven innovations.

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