Platinum Support
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Elevated Cloud Support for Microsoft
Raise the bar for cloud support beyond quick ticket resolution and break-fixes. Get guidance on optimizing your existing investment and prevent technical issues before they arise.
Targeted Expertise, Exceptional Results
By focusing exclusively on these Microsoft solutions, we build local cloud support teams with specialized expertise, ensuring compliance, security, and cost optimization.
Microsoft 365
Microsoft Teams
Microsoft Azure
Microsoft Power Platform
Your technical support is miles apart from our last vendor. We had to wait days with our previous CSP. With Trusted Tech Team, it's minutes, and you bring far more expertise and understanding of Microsoft's products.
Bobby Abraham
Group IT Manager
Best Microsoft Cloud Support on the Market?
You Be the Judge.
99.3%
of our customers
report satisfaction
5min
average first
response time
85%
of tickets are resolved in-house
10x
faster than going direct
Benefits of Trusted Tech Team's Platinum Support
- Local support staff and engineers on your time zone
- Certified Microsoft experts who accurately and quickly troubleshoot
- Expert services maximize the value of your Microsoft products
- Industry leading first-response-times and ticket resolution times
- Multiple support tiers at reasonable and predictable prices
Support Solutions That Fit Your Needs and Your Budget
Features | Basic |
Standard |
Premium |
Elite |
---|---|---|---|---|
Foundational Account Support | ||||
Access to US-Based Support Engineers | ||||
24/7/365 Global Support | ||||
Preferred Pricing on Professional Services | ||||
Priority Ticket Routing | ||||
Severity B & C (Escalation to Microsoft Premier) |
||||
Consulting Sessions | ||||
Severity A (Escalation to Microsoft Premier) |
||||
On Premise / Hybrid Support (Escalation to Microsoft Premier) |
||||
Professional Services | ||||
Microsoft Assessment | ||||
Dedicated Cloud Support Engineer |
6 of 6 Solutions Designations
Microsoft Solution Designations are only given to partners who have demonstrated knowledge, expertise, and experience in each practice.