Platinum Support

Elevated Cloud Support for Microsoft

Raise the bar for cloud support beyond quick ticket resolution and break-fixes. Get guidance on optimizing your existing investment and prevent technical issues before they arise.

Targeted Expertise, Exceptional Results

By focusing exclusively on these Microsoft solutions, we build local cloud support teams with specialized expertise, ensuring compliance, security, and cost optimization.

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Microsoft 365

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Microsoft Teams

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Microsoft Azure

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Microsoft Power Platform

Your technical support is miles apart from our last vendor. We had to wait days with our previous CSP. With Trusted Tech Team, it's minutes, and you bring far more expertise and understanding of Microsoft's products.


Bobby Abraham

Group IT Manager

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Best Microsoft Cloud Support on the Market?
You Be the Judge.

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99.3%

of our customers
report satisfaction

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5min

average first
response time

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85%

of tickets are resolved in-house

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10x

faster than going direct

Benefits of Trusted Tech Team's Platinum Support

  • Local support staff and engineers on your time zone
  • Certified Microsoft experts who accurately and quickly troubleshoot
  • Expert services maximize the value of your Microsoft products
  • Industry leading first-response-times and ticket resolution times
  • Multiple support tiers at reasonable and predictable prices
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Support Solutions That Fit Your Needs and Your Budget

Features
Basic

Standard

Premium

Elite
Foundational Account Support
Access to US-Based Support Engineers  
24/7/365 Global Support  
Preferred Pricing on Professional Services  
Priority Ticket Routing  
Severity B & C
(Escalation to Microsoft Premier)
 
Consulting Sessions  
Severity A
(Escalation to Microsoft Premier)
   
On Premise / Hybrid Support
(Escalation to Microsoft Premier)
   
Professional Services    
Microsoft Assessment    
Dedicated Cloud Support Engineer      

6 of 6 Solutions Designations

Microsoft Solution Designations are only given to partners who have demonstrated knowledge, expertise, and experience in each practice.

Trusted Tech Team gives a level of undivided attention not seen today by local CSPs. Their commitment to support goes above and beyond the initial onboarding as you meet their multiple dedicated support teams for all your Microsoft platform needs.


Alan Patterson

Technical Support Analyst

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Find Out if Our Tech Support is Right for You