VMware Per Incident Support is designed to meet the needs of individual consumers or customers with no or small data centers and software development organizations. An incident is defined as a question relating to a specific, discrete issue and may involve several interactions with Technical Support prior to resolution. Separate support incidents must be purchased for assistance with multiple support issues. By purchasing a 3-or 5-incident pack, you can take advantage of a built-in discount, as well as contact VMware Technical Support for three or five independent technical issues for your specified product.
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