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2010 Common Issues

Depending on a multitude of factors, you may need to manually activate your software. Please see the below steps, or call us at 855-202-8140 and we will walk you through the process within 5 minutes!

  1. Click the back button and select the option for "I want to activate the software via telephone". Click next.

  2. Write down the installation ID provided in step 2. see highlighted section below:


  3. Open the Microsoft Activation tool below and select the option for 6 digits

  4. Activation Assistant



  5. Enter the Installation ID from Step 2 and click submit


  6. Enter the number of times you have installed & activated the software.

  7. If this is your first installation, input "0" as you have not yet activated the software.


  8. Enter the Confirmation ID into your Microsoft Office application on your desktop as noted below.



  9. Click Next. You will receive a message confirming your software is now activated! Congratulations on your new office product!

Most downloads by default go to your downloads folder. Click your start menu, search for "Downloads" and you should see the downloads folder show up. In there you should find the "Office 2010.zip" folder inside. From here you can start the install process by double clicking on the Office 2010.

This error occurs when you try to start an install without completing the download. Click here to visit the download page and restart. Make sure to give your computer plenty of time to downloads, it can take up to an hour depending on internet speed.

By default, Office programs do not create desktop shortcuts. Click the start menu button and search "Word" or any other office program name (Excel, PowerPoint, etc) and double click to open. See a video walkthrough here:

Create Desktop Shortcuts

This means you've already completed the install. Click the start menu button and search "Word" or any other office program name (Excel, PowerPoint, etc) and double click to open. See a video walkthrough here:

Find Your Programs

Most computers come with a trial of the newest office installed. It is best practice to remove any trials of office. Visit: Control Panel > Programs and Features, locate "Office 365" and select uninstall. This will leave your office 2010 suite as the only version on your computer.

Don't see a fix to your problem above? Click here to chat, or email us at support@trustedtechteam.com


You can also call us during regular business hours at: 855-202-8140

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