Faster Response Times from US-Based Engineers for Affordable Microsoft Support
An official Microsoft Support Services Solutions Partner, offering enterprise-grade support without the enterprise price tag, contracts, or headaches.
- Flexible, ticket-based monthly or annual pricing model
- 85.7% in-house ticket resolution rate, with 99.3% customer satisfaction
- 10-minute first response time from onshore Microsoft Experts
- Direct escalation to Microsoft from a Managed Partner when needed
Try TrustedTech's Certified Support Services for free for 30 days when you procure discounted M365 licensing. Get better support and faster resolutions from the fastest growing Microsoft Managed Partner.
Trusted By
Certified Microsoft Support Experts
What Our Customers are Saying
Your technical support is miles apart from our last vendor. We had to wait days with our previous CSP. With TrustedTech, it's minutes, and you bring far more expertise and understanding of Microsoft's products.
We don’t break glass often, but when we do, being able to quickly leverage TrustedTech’s Professional Services through the Certified Support Services program and get immediate engineer level support has been invaluable to us.
TrustedTech is my preferred channel. Their support has been a tremendous help, allowing me to focus on implementing solutions rather than just trying to understand the licenses.
TrustedTech Certified Support Service Plan Comparison
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
ESSENTIAL
Entry-level expert support for small IT teams.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
STANDARD
For teams ready to maximize their Microsoft investment.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
COMMERCIAL
Our most popular plan with proactive + reactive services.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
ENTERPRISE
Premium support for complex Microsoft environments.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
Talk to a Support Specialist Now
Elite Microsoft Support, Monthly Billing, In House Resolution, and Direct Microsoft Escalation when You Need it Most.
