3 Incident/Year - vSphere Essentials

VMware Per Incident Support is designed to meet the needs of individual consumers or customers with no or small data centers and software development organizations. An incident is defined as a question relating to a specific, discrete issue and may involve several interactions with Technical Support prior to resolution. Separate support incidents must be purchased for assistance with multiple support issues. By purchasing a 3-or 5-incident pack, you can take advantage of a built-in discount, as well as contact VMware Technical Support for three or five independent technical issues for your specified product.