Technology with Integrity
Integrity within the world of technology is an ever-prevalent topic. As we enter the age of online transparency, businesses and personal users are incredibly focused on service providers who are honest and straightforward about their products. As technological advances in business continue to grow, so does the need for well-rounded, professional IT departments. However, many managed IT service companies have an “in-and-out” mindset with clients, where they are only there to put a band-aid on the issue until another arises. Therefore, the companies who can offer exceptional customer service in the IT market are the ones who will continue to be successful.
Enter Integritek, a managed IT service provider whose primary goal is to be a trusted adviser to its customers. Integritek offers IT management, VoIP, Cloud Services, IT consulting, Microsoft licensing, network installation, and more, all with the utmost integrity, honesty, and professionalism. The company strives to treat its customers and their businesses as if they were Integritek’s own, and with a 98 percent customer retention rate, it is a model that clearly works.
“Our primary focus is exceptional customer service support,” explains Integritek Operations Manager, Hannah Presley. “Not only do we have a team of dedicated, thoughtful, and knowledgeable technicians and engineers, but their number one priority is to always make the customer feel that they have been truly taken care of in the most pleasant, thorough, and efficient way possible.” It is incredibly important that their clients have enjoyable and productive interactions with Integritek technicians every single time.
Integritek works to break the stigmas that currently surround the IT industry. “Many clients assume that IT technicians are not warm or social, but we break that mold,” says Presley. “Not only are our technicians friendly, but we encourage them to take tickets of all tiers. By being exposed to all levels of IT issues, there is no problem that is too small or too complex for any one technician. Their experience level and ability to connect with customers of all backgrounds makes us a true one-stop-shop for in-house IT needs.” Fostering this relationship with clients is what sets Integritek apart from countless other managed IT services.
The Future of Managed IT
Some challenges facing Integritek, as well as the entire IT industry, is the issue of security. Protecting user data has never been more important, so covering all bases is crucial. “Our clients turn to us for guidance, so being proactive is our solution to combat the ‘wild west’ of cybersecurity,” states Presley. “What that means is making sure we are compliant, well-trained, and educated on how to best protect our clients. We also partner with our clients in this educational process to make sure that we are all supporting each other to succeed.”
Integritek’s model for customer service has provided tremendous growth over the past few years, and that growth is expected to continue in the future. “We are constantly expanding our list of services and hunting for the best talent to keep Integritek going,” says Presley. “Our clients know exactly what to expect when working with us. This approachable nature ensures that there are no surprises, just great and dependable service.”